Privacy policy

Who runs ReachLab

Emmanuel Eze trading as ReachLab · Sole trader · ABN 77 899 218 340. I am responsible for privacy requests and monthly enquiry reviews.

What I collect and why

The contact form asks for your name, business name, email, phone number, package choice and project requirements or business goals. These are required, along with your acknowledgement that I may use them to respond. You can also give your website address and preferred contact method. The page link supplies the service, or it defaults to website design.

I use these details to reply, discuss your project and provide the services you request. I do not collect payment details through this form. Please only include information needed to discuss your project.

I do not sell enquiry data. I will not automatically add you to marketing lists or subscribe you to marketing emails.

What the website records

Lovable Cloud stores your enquiry, a record ID and the date and time you sent it. It also stores whether my alert email was sent, when sending succeeded and a short error description if needed. That status is about the email, not whether you become a client.

An older budget field remains in the database, but the current form does not fill it in.

Spam checks

The server checks your details before saving them. It trims some fields, changes email addresses to lowercase and puts website addresses into a standard format. A hidden field helps detect bots. The form also reports how long it has been open; submissions reporting less than three seconds are rejected. These two checks are not saved in your enquiry or included in my alert email.

The website allows up to three enquiries per email address, or twenty in total, within ten minutes. It uses stored email addresses and submission times for this check. These checks reduce spam but do not stop all of it. There is no IP-address field in the enquiry table. Hosting logs may record other technical details; I have not confirmed what they contain or how long they are kept.

Services that handle your information

Lovable Cloud hosts the enquiry database. Resend sends my alert email through Lovable’s connector gateway. Google Fonts supplies the fonts on these pages. These services handle information under their own terms.

My alert email includes your name, business name, email, phone, package, website address if provided, contact preference, service, full project requirements, acknowledgement and submission time shown in Australia/Sydney time. The subject includes only your package choice. Your name and details are in the body of the email. Your email is the reply-to address, so I can reply to you. This timezone does not show where data is stored.

Visitors cannot read enquiry records through the public database interface. My mailbox and email provider can hold a separate copy of the alert.

Cookies, browser storage and analytics

The enquiry form does not store what you type in your browser. The site remembers your scroll position while you move between pages. The site may also store sign-in information in your browser and share it with Lovable when you view the site within its editor.

No optional analytics are active at launch. The host may add its own cookies or scripts, which I have not yet confirmed. I will update this page if that changes.

Your browser requests fonts from Google. Google receives those requests and may process request information under its own terms.

Errors and diagnostic records

The usual enquiry and email failure messages do not log your submitted details or the email provider’s response. Email errors saved with an enquiry use short fixed descriptions. If the enquiry-saving service cannot load or saving fails unexpectedly, the site returns a general message and does not log the original error. Other unexpected errors could still include personal information in server logs. I have not confirmed what hosting logs contain or how long they are kept.

Error information and the page path may be sent to Lovable’s reporting tools. I have not confirmed which tools run on the published site, where this information is processed or how long it is kept.

How long I keep enquiries

I review enquiries monthly. Enquiries that do not become a paying client project are deleted by me when they are 12 months old (counted from the date you sent them), unless I need to keep them for an actual dispute, a legal obligation or another legitimate purpose. This is done by hand, not automatically. Records for clients and accounting records are kept separately and are not covered by that schedule.

I delete enquiry copies in my email inbox myself. Deleting a database record does not remove mailbox copies or copies held by other services.

Resend states it keeps email data for 30 days on its standard plans. This includes email content, metadata, delivery information and logs. I cannot shorten that period or delete those copies early. Resend states its backups are kept for 7 days. Provider logs and backups are outside my direct control. I cannot promise how long other providers keep logs or that removing my copies removes every provider copy.

Where information is processed

Resend states in its documentation that account and email data is stored in the United States, regardless of sending region.

Enquiry database records are hosted by Lovable Cloud in Tokyo, Japan (Asia Pacific), as shown in my Lovable Cloud database settings. The alert email contents are handled by Resend, so the information in the alert email is stored in the United States according to Resend, not in Tokyo. Resend’s copy of the alert email is separate from the database record.

Lovable’s connector gateway and Google Fonts are third-party services whose processing locations I have not confirmed. The location of database backups, hosting logs and reporting tools has not been confirmed.

Your requests and complaints

To ask for access, correction or deletion, or to make a privacy complaint, email manny@reachlabagency.com, or use the contact form.

I aim to respond within 30 days, subject to applicable legal obligations. I will reasonably check that you are entitled to the information before sharing or changing it. I keep a private record of privacy requests and what I did to resolve them.

If you are not satisfied with my response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), depending on whether your complaint and this business fall within its jurisdiction. This policy does not determine which privacy obligations apply to ReachLab.